FAQs
Frequently Asked Questions
The 10 most important questions about our perfumes, shipping in Malaysia, payments, and returns.
1. Are your perfumes 100% original? ›
Yes. All perfumes sold by Al-Aziz Perfume are guaranteed 100% authentic and sourced from trusted suppliers. We do not sell fake, imitation, “grade AAA”, or refill stock.
2. Do you sell tester perfumes? ›
Yes. Tester units are available for selected brands. They contain the same fragrance and performance as the retail bottle but may:
- Come in a plain or white box
- Arrive without a decorative cap
- Be ideal for personal use at a better price
3. What is the difference between EDP, EDT and Parfum? ›
The main difference is the concentration of perfume oil:
- Parfum / Extrait – richest and longest lasting.
- EDP (Eau de Parfum) – strong, popular, good longevity.
- EDT (Eau de Toilette) – lighter and fresher, great for daytime or hot weather.
4. How long does delivery take within Malaysia? ›
Orders are usually processed within 1–2 working days after payment.
- West Malaysia: 2–5 working days after dispatch
- East Malaysia: 3–7 working days after dispatch
Delays may happen during peak seasons or public holidays.
5. What are your shipping fees? ›
Shipping fees depend on location and weight. As a guide:
- West Malaysia: approx. RM6–RM12
- East Malaysia: approx. RM12–RM18
The exact shipping fee will be shown at checkout before you pay.
6. Which couriers do you use and will I get tracking? ›
We ship using reliable couriers such as PosLaju, J&T Express or DHL eCommerce (depending on your area).
A tracking number will be provided once your order has been shipped so you can follow the parcel status.
7. How do I choose the right fragrance? ›
You can start with your preferred scent type and occasion:
- Fresh / Citrus – daily wear, office, casual.
- Sweet / Gourmand – dates, evenings.
- Woody / Spicy – formal events, nights out.
- Oud / Oriental – weddings, special occasions.
Message us your age, gender, favourite perfume (if any) and budget, and we’ll recommend suitable options.
8. What payment methods do you accept? ›
We accept common Malaysia-friendly payment options such as:
- Online banking / FPX
- Debit & credit cards
- Selected e-wallets (if supported by our gateway)
- Manual bank transfer for WhatsApp orders
9. Can I return or exchange my perfume? ›
For hygiene and authenticity reasons, opened or used perfumes cannot be returned if you change your mind.
We only accept returns or exchanges if:
- You received the wrong item, or
- The perfume arrived badly damaged or leaking.
Please contact us within 48 hours of receiving the parcel with clear photos (and unboxing video if available).
10. How can I contact Al-Aziz Perfume? ›
You can reach us via:
- WhatsApp: [insert WhatsApp number]
- Instagram / Facebook: [insert @handle]
- Email: [insert email address]
Share your order number and your question, and our team will assist you as soon as possible.